Refund policy

Last updated: 23 July 2026

We want every DEOXY piece to feel right. This policy explains your rights when you buy from us online, how to make a return, and what happens if something is faulty.

Change-of-mind returns

If you buy from us online, you normally have the right to cancel your order without giving a reason. You must tell us that you wish to cancel within 14 days beginning the day after you receive your goods.

After telling us that you wish to cancel, you then have a further 14 days to send the goods back.

To start a return, email hello@deoxy.co.uk with:

your order number;
the name and email address used for the order;
the item or items you wish to return; and
a clear statement that you wish to cancel or return the relevant item or order.

You do not have to use the model cancellation form below, but you may do so if you prefer.

Returning your items

Unless we give you a different return address when you contact us, returns should be sent to:

DEOXY, 49 Burton Street, Leek, Staffordshire ST13 8DA, United Kingdom

Please package returned goods securely and keep proof of postage until your return has been completed.

For change-of-mind returns, you are responsible for the direct cost of returning the goods unless we have agreed otherwise. If an item is faulty, damaged on arrival, incorrect or not as described, contact us before returning it so that we can arrange the appropriate next step and, where required, cover reasonable return costs.

Condition of returned goods

You may inspect and try on clothing in the same way that you reasonably could in a shop. Please take reasonable care of the goods while they are with you.

Where handling goes beyond what is necessary to establish the nature, characteristics and functioning of an item and this reduces its value, we may make a deduction from the refund to reflect that reduction in value, where the law allows us to do so.

Where possible, please return items clean, with original tags still attached and in their original packaging. This helps us process your return quickly, but it does not remove any rights you have by law.

Items that may be excluded from change-of-mind cancellation rights

Some goods can be excluded from the statutory right to cancel, including genuinely personalised or made-to-order goods and sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken. Any relevant exclusion will be made clear before purchase where it applies.

We do not treat ordinary activewear as automatically non-returnable simply because it has been tried on. Your statutory rights are not affected.

Refunds

For a valid change-of-mind cancellation, we will refund the price paid for the returned goods and, where the whole order is cancelled, the cost of our least expensive standard outbound delivery option. If you chose a more expensive delivery service, the additional upgrade cost is not refundable unless required by law.

We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.

We will make the refund without undue delay and no later than 14 days after the relevant return point described above. Refunds will normally be made to the original payment method.

Faulty, damaged or incorrect goods

Your legal rights are separate from our change-of-mind returns policy. Goods must be of satisfactory quality, fit for purpose and as described.

If goods are faulty or not as described, you may have a short-term right to reject them within 30 days of receiving them, along with other rights to repair, replacement, price reduction or refund depending on the circumstances and timing.

Please contact hello@deoxy.co.uk as soon as possible with your order number, a description of the issue and clear photographs where helpful. Nothing in this policy limits your statutory consumer rights.

Exchanges

If you need a different size or colour, contact us as soon as possible. We will let you know whether the replacement item is available. We may ask you to return the original item and place a new order rather than processing a direct exchange.

Model cancellation form

You may copy and send the following wording to us, although you do not have to use this form:

To: DEOXY, 49 Burton Street, Leek, Staffordshire ST13 8DA, United Kingdom, hello@deoxy.co.uk

I hereby give notice that I cancel my contract of sale for the following goods:

[Insert goods]

Ordered on / received on:

[Insert date]

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date: