FAQs

Frequently asked questions

What is the return policy?

You normally have 14 days from the day after receiving your order to tell us that you wish to cancel. After notifying us, you then have a further 14 days to return the goods. See the Returns page for the full conditions.

When will my order arrive?

Current delivery options and estimates are shown at checkout. Once your order has been dispatched, you will receive an email confirmation and tracking information where available.

What does available on backorder mean?

It means the selected size or colour is temporarily being restocked but can still be ordered. The product page and cart will show the estimated dispatch window.

Can I change or cancel an order?

Contact hello@deoxy.co.uk as soon as possible. We cannot guarantee changes once fulfilment has begun, but we will help where we can.

How do I choose the right size?

Start with your usual size and use the Size & Fit drawer on the product page. The full Size & Fit guide also includes conversion tables and garment-specific measurements.

How should I care for my DEOXY clothing?

Always follow the care label inside the garment. Avoid excessive heat and do not iron directly over raised silicone logos or technical trims.

How can I contact DEOXY?

Use the Contact form or email hello@deoxy.co.uk. Include your order number when your enquiry relates to an existing order.

Do you accept partnership enquiries?

Yes. We welcome thoughtful enquiries from clubs, creators, athletes, retailers, events and cultural partners through the Contact page.