Delivery

Last updated: 23 July 2026

DEOXY currently launches with UK delivery first. Available delivery services, charges and estimated timings are shown at checkout before you place your order.

UK delivery

Standard UK delivery: we currently aim for delivery within 2–4 working days after dispatch.
Express UK delivery: available when shown at checkout.
Tracking: where tracking is available, you will receive the relevant details after your order has shipped.

Delivery estimates are estimates rather than guaranteed dates unless we specifically agree a guaranteed delivery date with you.

Order processing and dispatch

We prepare in-stock orders for dispatch as quickly as possible. Busy launch periods, weekends, public holidays and promotional periods can affect processing times.

If a particular product has a longer lead time, is made to order or is available for pre-order, this will be stated on the product page or otherwise made clear before you buy.

Pre-orders and launch stock

Some DEOXY pieces may be released in limited batches while incoming production stock is on its way. Where an item is sold as a pre-order, we will show this clearly and provide the expected dispatch or availability information available to us at the time.

If an order contains both in-stock and pre-order products, the timing of the whole order may be affected. We may ship items separately where practical, but we will not promise split delivery unless we confirm it to you.

Delivery charges

The delivery charge that applies to your order will be shown before you complete checkout. Any free-delivery threshold or promotional delivery offer will also be shown where applicable.

Delivery address

Please check your delivery address carefully before submitting your order. If you notice an error, contact hello@deoxy.co.uk immediately. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Delays

If we become aware of a significant delay, we will try to keep you informed using the contact details supplied with your order.

Unless a different delivery period has been agreed with you, consumer orders should normally be delivered without undue delay and no later than 30 days after the contract is made. Your legal rights may allow you to cancel in certain circumstances if agreed or required delivery dates are missed.

Missing or damaged parcels

If your tracking shows a problem, your parcel is materially overdue, or your order arrives visibly damaged, contact hello@deoxy.co.uk with your order number and the relevant details so we can investigate.

Where the law makes us responsible for the goods while they are in transit to you, we will deal with the carrier rather than asking you to resolve the carrier claim yourself.

International delivery

International and European delivery options may be added as DEOXY grows. If international delivery is available for your destination, the available service and cost will be shown at checkout.