Shipping & Payment

Shipping Information


Delivery Locations

DEOXY ships to addresses within the UK and Europe. Shipping fees may vary depending on the destination.


Processing and Delivery Times

Orders are processed within 1-3 business days.

Standard delivery times are 3-7 business days for UK orders and 7-14 business days for European orders.


Shipping Costs

Shipping fees are calculated at checkout based on location and order size. Orders over a certain amount may qualify for free shipping.


Order Tracking

Once your order has shipped, you will receive an email with tracking information to monitor your package.


Customs and Import Fees

International orders may incur additional customs fees, which are the responsibility of the customer. DEOXY is not liable for these charges.


Delayed or Lost Shipments

If you have not received your order within the expected timeframe, please reach out to our support team at [Your Contact Email].


Payment Information


Accepted Payment Methods

DEOXY accepts payments via PayPal and Square. These payment methods provide secure processing, ensuring your information is protected during transactions.


Pricing and Taxes

All prices on our website include VAT where applicable. Prices are subject to change without notice. Any promotions or discounts are applied at checkout.


Order Confirmation

After placing an order, you will receive an email confirmation detailing your purchase. Please ensure all information is correct and contact us promptly if you notice any errors.


Security

Our website and payment gateways are secured to protect your information. However, DEOXY does not store your payment information, as all payments are processed through third-party providers (PayPal and Square).

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Frequently Asked Questions

Got questions about shopping with DEOXY? We’ve got answers! Check out our FAQs to help you navigate your shopping experience with ease.
  • What is DEOXY's return policy?

    We want you to love what you ordered! If you’re not completely satisfied, you can return your items within 30 days for a full refund or exchange. Just make sure they’re unworn and in their original packaging!
  • How long does shipping take?

    We aim to process and ship your order within 1-3 business days. Standard shipping usually takes 5-7 business days, while express options are available for quicker delivery.
  • Do you offer international shipping?

    Absolutely! We ship to various countries worldwide. Just select your location at checkout to see available shipping options and rates.
  • Can I track my order?

    Yes! Once your order has shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
  • What payment methods do you accept?

    We accept a variety of payment methods including credit/debit cards, PayPal, and more. Check our payment page for the full list!

Need More Help?

If you have any other questions or need assistance, feel free to reach out to our customer service team. We’re here to help you!