Return Eligibility
Items may be returned within 14 days of delivery if they are unused and in their original condition.
Sale items are final sale and cannot be returned.
Return Process
To initiate a return, contact our support team at hello@deoxy.co.uk.
Ship the item(s) back to the return address provided by our support team.
Refunds
Refunds are processed within 7-10 business days after receiving the returned item(s).
Shipping fees are non-refundable, and return shipping costs are the customer's responsibility.
Exchanges
Exchanges are accepted for different sizes or colors, subject to availability.
To request an exchange, please follow the same process as for returns.
Damaged or Defective Items
If you receive a damaged item, please contact us within 7 days with photos of the issue.
